Resume

Taylor Morgan

Developer Relations professional with a hands-on engineering background spanning frontend development and military communications infrastructure. Strong track record of driving customer onboarding, retention, and revenue growth for technical, API-first products. Skilled at turning complex systems into clear documentation and hands-on support that helps developers succeed.

taylormorganttm@gmail.com

Key Skills

Deep technical background (frontend engineering, military comms infrastructure)Strong content: docs, tutorials, onboarding guides
Expert in customer onboarding, adoption, and retentionData-driven: voice-of-customer insights, product feedback loops
Skilled in dev tools, APIs, and integration platformsTrusted lead for cross-functional and community engagement

Professional Experience

Stealth Startup

Developer Relations

2024-2026
  • Served as primary point of contact for early customer accounts, owning onboarding through renewal and directly contributing to $1M+ in first-year revenue by driving adoption and reducing early-stage churn.
  • Hosted nationwide customer events and touchpoints that deepened relationships with key accounts, surfaced expansion opportunities, and fed customer feedback directly into the product roadmap.
  • Organized all onboarding documentation, from first sign-up to VPN setup and network access.
  • Designed and implemented API documentation, public articles, and internal personnel docs using industry-standard tools: GitBook, Confluence, and Docusaurus.

Verosint (now Imprivata)

Developer Relations

2022-2023
  • Acted as the technical point of contact for customers integrating the Account Takeover Prevention API, guiding accounts from onboarding to full production adoption and shortening time-to-value.
  • Authored customer-facing and internal documentation (OpenAPI) that reduced inbound support tickets and became a core self-service resource for account teams, freeing capacity for higher-touch account work.
  • Ran onboarding workshops and recurring training sessions that increased product activation rates and reduced early-stage churn risk across the customer base.
  • Managed relationships with strategic cybersecurity platform accounts, coordinating integration support and co-marketing to strengthen retention and expand account value.

Epic Games (Fortnite)

Developer Relations

2020-2022
  • Led mentorship programs supporting thousands of creator accounts, directly driving retention and growth of their audiences on the platform.
  • Built onboarding pipelines and technical tutorials for Unreal Engine's new scripting language, reducing time-to-productivity for new users.
  • Designed multi-platform engagement strategies that increased daily active usage and reduced drop-off among newly onboarded creators.
  • Incubated startups through a first-of-its-kind developer ecosystem program, providing hands-on account support that improved long-term platform retention.

Artemis

Frontend Engineer

2020
  • Built a high-performance web application with Deno, React, and GraphQL.
  • Used Deno's native package management to improve test reliability.
  • Built a neumorphic UI with CSS Grid and Flexbox.
  • Used TypeScript and GraphQL to improve code quality and data-fetching efficiency.

United States Marine Corps

Communication Chief

2015-2020
  • Managed and mentored 36 personnel supporting technical infrastructure, developing training and support processes that improved team performance and reliability.
  • Oversaw secure integration of multiple information systems across sensitive environments, coordinating across officers to ensure systems met operational requirements.
  • Established secure communication infrastructure requiring rigorous documentation, training, and quality control skills directly transferable to enterprise account support.
  • Graduated Honor Graduate of platoon and served as Company Guidon Bearer during recruit training.
  • Meritoriously promoted twice ahead of peers based on demonstrated performance and leadership.
  • Awarded the National Defense Service Medal and the Reserve Good Conduct Medal.

Education

Grand Canyon University

B.S., Computer Science

Other

  • Tools: ChatGPT, Claude, Cursor, and other generative AI (I self-host Gemma and Qwen locally, working with a Hermes agent for automation and system workflows), Google G Suite, Microsoft Office, Adobe Photoshop, Figma, React, Node.js, AWS, Postgres, MongoDB, Auth0, Salesforce, Discord, and too many more to list.
  • Interests: Brazilian Jiu Jitsu (blue belt, 4 years), cybersecurity.